Patient communication system

STOPLOSINGPATIENTSBEFORE THEY EVER BOOK.

Every missed call, unanswered WhatsApp message and forgotten follow-up can be a patient choosing another clinic. Re Mode helps your clinic respond, recover, book and follow up automatically — while your team stays in control.

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Built for modern UAE clinics.

Re Mode · Live sequence

Demo Data

Incoming call

+971 5X XXX XXXX

12:42
The gap

YOUR CLINIC DOESN’T ONLY LOSE PATIENTS AT THE FRONT DESK.IT LOSES THEM IN THE GAPS.

  • 01

    MISSED CALLS

    A patient calls. Nobody answers. They call the next clinic.

  • 02

    UNANSWERED MESSAGES

    Patients expect quick answers on WhatsApp. Every delay increases the chance they disappear.

  • 03

    MANUAL FOLLOW-UP

    Reception gets busy. Reminders, callbacks and follow-ups get forgotten.

  • 04

    NO VISIBILITY

    Most clinics cannot clearly see how many opportunities were missed, recovered or converted.

One system

ONE SYSTEM BETWEEN PATIENT INTERESTAND A BOOKED APPOINTMENT.

Re Mode connects your clinic’s communication channels, appointment systems and reception workflow so patient enquiries are handled consistently — even when your team is busy.

  1. Phone
  2. WhatsApp
  3. Re Mode
  4. Calendar
  5. Activity
  6. Reception

One connected patient journey

What Re Mode does

FIVE WORKFLOWS THAT KEEP PATIENTS MOVING FORWARD.

01 — WhatsApp Patient Assistant

Every patient gets a response.

  • Answers common clinic questions
  • Understands Arabic and English
  • Checks doctor availability
  • Books appointments
  • Cancels appointments
  • Reschedules appointments
  • Escalates to reception when required

Clinic WhatsApp

online · replies instantly

02 — Missed Call Recovery

A missed call doesn't have to become a lost patient.

When an eligible call is missed, busy or unanswered, Re Mode can begin a follow-up conversation and guide the caller towards the next available appointment.

Recovery sequence

Demo Data
  1. Incoming call missed
  2. Recovery WhatsApp sent
  3. Patient replies
  4. Appointment booked

Re Mode responds quickly, keeps the conversation moving and gives reception the full context when a patient needs human help.

03 — Appointment Automation

From conversation to calendar.

  • Booking
  • Cancellation
  • Rescheduling
  • Doctor schedules
  • Calendar availability
  • Appointment tracking

Booking pipeline

Demo Data

  1. Patient request

    “Tomorrow at 11 AM”

    01

  2. Doctor identified

    Dr. Lina · Consultation

    02

  3. Availability checked

    3 open slots

    03

  4. Confirmation

    Patient confirms

    04

  5. Calendar event created

    11:00 – 11:30

    05

  6. Clinic activity updated

    Status: Booked

    06
04 — Reminders & Feedback

The conversation doesn't stop after booking.

Re Mode keeps communication moving — confirmations, reminders and feedback requests — without reception manually chasing every patient.

  1. BOOKED

    Confirmation sent

  2. 24H REMINDER

    WhatsApp reminder

  3. 1H REMINDER

    Final nudge

  4. APPOINTMENT

    Patient attends

  5. FEEDBACK REQUEST

    Experience follow-up

05 — Reception Handoff

Automation when it helps. Humans when they matter.

Re Mode should never pretend to replace clinical judgement or human reception. Sensitive, complicated or unusual requests can be handed to reception with full context.

Handoff card

Patient conversation in progress…

Handoff required

Reception receives

Patient
Samir A. (demo)
Phone
+971 5X XXX XXXX
Reason
Treatment question
Summary
Asked about post-op care after extraction
Appointment
Tue · 11:00 AM · Dr. Lina
Re Mode platform

YOUR CLINIC’S COMMUNICATION, IN ONE CLEAR VIEW.

Explore a fictional clinic workspace to see how conversations, bookings, missed calls, reminders, feedback and reporting come together inside Re Mode.

Re Mode

RE MODE

dashboard

HD

Dashboard

A sample view of this clinic’s communication activity.

New conversations

0

+12 this week

Appointments booked

0

41% conversion

Missed calls recovered

0

From 43 eligible calls

Upcoming appointments

0

Next 7 days

Reminder delivery

0%

218 delivered

Follow-ups sent

0

11 awaiting response

Patient activity

Conversations and bookings · sample period

1 Aug7 Aug12 Aug

Opportunity recovery

18

estimated opportunities recovered

Demo estimate based on fictional missed-call conversations that resulted in a booking.

  1. 143 eligible missed calls
  2. 236 follow-ups delivered
  3. 325 patient replies
  4. 418 bookings
Leakage report

KNOW WHERE YOUR PATIENTS ARE DISAPPEARING.

Re Mode doesn’t only automate communication. It gives your clinic visibility into the opportunities that would normally disappear unnoticed.

Monthly report · sample clinic

Demo Data

Missed Calls

0

Recovery Messages Sent

0

Patients Replied

0

Appointments Recovered

0

Unconverted Opportunities

0

Appointment enquiries

  • Booked126
  • Cancelled11
  • No-show9
  • Follow-up required17

Figures shown are sample data for demonstration, not a performance claim.

See Your Clinic’s Leakage
Implementation

WE WORK AROUND YOUR CLINIC.NOT THE OTHER WAY AROUND.

  1. 01

    CONNECT

    We connect Re Mode to the systems your clinic already uses.

  2. 02

    CONFIGURE

    We configure doctors, schedules, FAQs, appointment rules and patient journeys.

  3. 03

    TEST

    Every workflow is tested using real clinic scenarios before launch.

  4. 04

    GO LIVE

    Re Mode begins handling the approved patient workflows while your team monitors everything from the dashboard.

Designed for reception

ONE PLACE TO KEEP PATIENT COMMUNICATION MOVING.

  • Patient conversations
  • Appointment booking
  • Missed-call recovery
  • Reminders
  • Reception handoff
  • Follow-ups
  • Feedback
  • Performance visibility
  • Patient conversations
  • Appointment booking
  • Missed-call recovery
  • Reminders
  • Reception handoff
  • Follow-ups
  • Feedback
  • Performance visibility
Built for clinicsSimple for staffOne connected viewBuilt around your workflow

Re Mode is configured around your clinic’s approved processes, team responsibilities and patient journey. See how it would fit your reception workflow.

Built for clinics

BUILT AROUND HOW CLINICS ACTUALLY OPERATE.

Dental

  • Appointment scheduling
  • General dentistry
  • Orthodontics

Aesthetic

  • Consultation enquiries
  • Treatment enquiries
  • Follow-up

Dermatology

  • Appointment requests
  • FAQ handling
  • Reception escalation

Medical Centres

  • Multiple doctors
  • Multiple specialties
  • Higher enquiry volume
Security & privacy

PATIENT COMMUNICATION DESERVES MORE THAN A GENERIC CHATBOT.

MINIMUM DATA

The assistant is configured to request only information required for the approved patient workflow.

ACCESS CONTROL

Clinic access is restricted according to the user's role.

HUMAN HANDOFF

Sensitive, medical or unusual requests can be escalated instead of guessed.

CONTROLLED INTEGRATIONS

Connections and credentials are managed through secured integration systems rather than exposed to patients.

DATA SEPARATION

Each clinic operates within its own client environment.

Specific data processing and retention requirements are agreed during onboarding.

The shift

THE SAME CLINIC. A DIFFERENT PATIENT EXPERIENCE.

Before Re Mode

  • Missed calls
  • Slow WhatsApp replies
  • Manual booking
  • Manual reminders
  • Lost follow-ups
  • No clear reporting
  • Reception overloaded

After Re Mode

  • Missed-call recovery
  • Immediate patient response
  • Automated booking
  • Automated reminders
  • Structured handoffs
  • Performance visibility
  • Reception focuses on patients who need them
Why Re Mode

WE’RE NOT SELLING YOU ANOTHER CHATBOT.

Re Mode is built around the entire patient communication journey — not a single message window.

  1. The phone call that wasn't answered

    Missed, busy or after hours

  2. The WhatsApp conversation

    Answered in seconds, in Arabic or English

  3. The appointment

    Checked against real doctor availability

  4. The reminder

    24 hours and 1 hour before

  5. The feedback

    Collected after the visit

  6. The report your clinic sees

    At the end of the month

HOW MANY PATIENTS DID YOUR CLINICLOSE THIS MONTH WITHOUT KNOWING?

Let’s look at your current patient journey, identify the gaps, and show you what Re Mode could automate.

BOOK YOUR DEMO TRY IT LIVE WATCH THE DEMO
FAQ

QUESTIONS CLINIC OWNERS ASK US.

Book a demo

LET’S MAP YOUR CLINIC’S PATIENT JOURNEY.

Tell us how your clinic manages calls, patient conversations and bookings today. We’ll show you where Re Mode can reduce reception workload and recover more opportunities.